We are working hard to prevent the spread of coronavirus and, as a result, we now have an extremely
limited number of staff available to answer your calls.
Please do not call our customer service team unless it is urgent.
Here is how you can contact us instead: ‘Send us a message’ or ‘Request a call-back’
or ‘Online Chat’ or ‘Voice mail’.
Answers to most questions can be found in our FAQs here
We are monitoring the situation closely and we will keep everyone updated of any changes through our website.
Sorry for any inconvenience this may cause, thank you and stay safe.
Bag collection been missed?
Please don’t leave voicemail regarding non-collected bags. Instead please send an email to bags@leukaemiamyelomaresearchuk.org with your full address and we will arrange collection from your house.
Send us a message
Request a call-back
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Head Office
For all general enquiries please call
0800 368 7309
(Mon-Fri 9am-3pm)
Unit 127,
North Mersey Business Centre,
Woodward Road,
Knowsley Industrial Park,
Liverpool,
Merseyside,
L337UY
Customer Service
For Leukaemia & Myeloma Research UK Charity customer service enquiries please call
0800 368 7309
(Mon-Fri 9am-3pm)
or email cs@leukaemiamyelomaresearchuk.org
Model Cell Biobank
For For Model Cell Biobank customer service enquiries please call
0800 368 9540
(Mon-Fri 9am-3pm)
or email cs@modelcellbiobank.org
Bag collection been missed?
If your bag is not collected please email:
bags@leukaemiamyelomaresearchuk.org